This policy establishes the privacy and personal information protection parameters collected by Desdowd through its website, newsletter, emails, telephone communications, and other communication channels (Webinars).

This policy outlines how Desdowd protects personal information and also specifies the purposes of collecting, using, sharing, storing, and the right to access personal information.

The term “personal information” refers to any information that can identify an individual, directly or indirectly. These are pieces of information that, when taken alone or combined with other data, can lead to your identification.

The personal information collected by Desdowd may include, among other things:

Your first and last name
Your address
Your email address
Your phone number
Information related to your credit card
Information related to your debit card
When you accept and provide your personal information to Desdowd, you authorize the company to collect, use, and disclose this personal information in accordance with this policy. You can refuse or withdraw your consent regarding certain uses at any time by contacting Desdowd’s Privacy Officer, whose contact information is provided at the end of this policy.

Generally, when Desdowd collects personal information from its customers and potential customers, the information is obtained for a transactional purpose (current or potential), such as the sale of its products and services. Personal information is also collected from candidates seeking employment within the company.

In general, personal information is used for internal purposes. However, Desdowd may share collected personal information with the following entities:

Company service providers
Marketing agencies and marketing consultants
Digital marketing partners, including search engines and social media
External consultants
Third parties, as required by law
Desdowd may also use and disclose your personal information when such use or disclosure is authorized, necessary, or deemed appropriate:

To comply with current legislation, in Canada and abroad
To comply with requests related to legal proceedings, in Canada and abroad
To contain damage to the company and allow for possible remedies
In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or any other transfer of business, brands, affiliated companies, subsidiaries, or other assets.
Personal information is retained for the required duration for which it was collected. Measures are in place to ensure that information is securely stored. When personal information is no longer required or deemed necessary, Desdowd proceeds with the destruction of personal information and respective documents, preserving their confidentiality securely.

Desdowd has implemented various means to ensure that personal information is protected. These means include physical, administrative, and technological measures that are deemed reasonable, considering the nature and sensitivity of the collected personal and confidential information, as well as storage methods.

Upon written request, Desdowd allows you to access, view, correct, and update the personal information concerning you. The written request must be sent to Desdowd’s Privacy Officer, whose contact information is provided at the end of this policy. Desdowd responds to requests for access and modification of personal information within a maximum of thirty (30) days.

Desdowd’s website uses cookies that collect analytical data and certain non-personal information from devices (computers, tablets, or mobiles) of its online visitors. The collected data is used for analysis, improvement, and optimization of the website and navigation. The obtained information may also be communicated to third parties such as digital partners, marketing agencies, or marketing consultants for website improvement assignments or digital advertising purposes (including search engines and social media). In no case are this information used to identify specific individuals.

Web users can, at any time, modify browser privacy settings to delete and block cookies.

Desdowd offers the possibility to register for a webinar through its website. Customers who register for an online webinar on Desdowd’s website voluntarily provide their contact and payment information. They also agree to receive emails related to their online registrations and other emails from Desdowd. Customer personal information is protected under Desdowd’s Personal Information Governance Policy.

Desdowd has created a newsletter as a communication tool. Subscribing to this newsletter is voluntary. Subscribers to this newsletter agree that Desdowd uses their email addresses to transmit its newsletter. Subscriber personal information is protected under Desdowd’s Personal Information Governance Policy.

Users can unsubscribe from Desdowd’s newsletter at any time by clicking on the provided link in the newsletter.

Privacy Officer
Desdowd has appointed Ms. Maria Tamas as the Privacy Officer. For any requests, questions, or further information on privacy and personal information protection practices, please contact Ms. Tamas using the contact information provided below:

ATTN: Ms. Maria Tamas, Privacy Officer
5150 Saint-Patrick
Montreal (Quebec) H4E 4N5
Email: [email protected]

Any changes we may make to our Privacy and Personal Information Protection Policy will be posted on this page.

This policy was last updated on September 20, 2023